Every time you send them an email, message, live chat, phone call... keep track of it. Screen shot it. Remember the names of the people you have talked to.
Ex. I talked to Suzanne on Live Chat and I talked to Arthur over the phone.
Remember the outcome of each interaction.
Ex. Arthur was going to cancel my account.
Keep track of EVERYTHING ... what you said, what they said, and include days. As much information as possible!
Ex. I talked to Suzanne on Live Chat and I talked to Arthur over the phone.
Remember the outcome of each interaction.
Ex. Arthur was going to cancel my account.
Keep track of EVERYTHING ... what you said, what they said, and include days. As much information as possible!
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